Frequently Asked Questions
Categories:
How many virtual prepaid VISA cards can I open with Numa?
You can have two active cards. We recommend you open one for your work expenses and one for your personal expenses.
How can I issue a virtual prepaid VISA card?
In order to issue a prepaid VISA card, you must first have an active Banki account. Next follow these steps:
- Navigate to "Cards" tab
- Click on "Create your Card"
- Fill in details and proceed to "Next"
- Top up your card with any amount
- Create card and start using it!
How can I freeze/unfreeze my virtual prepaid VISA card?
- Launch your Banki app
- Navigate to “Cards” tab
- Select the card you wish to freeze
- Access card settings and toggle on the “Freeze Card Temporarily”
How can I close my virtual prepaid VISA card?
It's super easy to close a VISA prepaid card on Banki, first ensure your card has a JOD 0.00 balance. Then simply navigate to the card you want to close, click on the three dots menu and select close card.
Note: Closing your virtual prepaid VISA card cannot be undone, so be sure you don't have your card linked to any subscriptions or payments.